Privacy Policy

1. How We Collect and Use Your Personal Information
2. Collection of Personal Information

When you use LOKLOK, we collect some personal information about you. The types of information we collect and the way we use this information depends on how you use our services. We may collect your personal information from a variety of sources.

1. Information you provided when registering your account

When you use the registration and login function, you need to provide us with your mobile phone number and verification code. You should ensure the accuracy of such information. We collect this information to provide you with account registration and login services, protect your account security and prevent security risks.

2. Information we collect automatically

When you use LOKLOK services, we will automatically collect some information about your device and your activities using LOKLOK services. Such information includes:

• Information about your device

When you use our video display/playback/download cache services, we will automatically collect your device information. The information we collect includes your IP address, device type, model, device name, unique identifiers, browser type and settings, operating system, language settings, mobile network information including carrier name and phone number, application version number, storage information, and other technical information. We may also collect information about how your device interacts with our website, including pages you visit and links you click on. We collect such information in order to provide our basic product services and functions, ensure the security of your account and system, and provide you with continuous and stable services.

• Information about your use of LOKLOK services

When you use the LOKLOK service, we automatically collect information about the videos you watch, the terms you search for (including voice searches), the number of times you view and interact with videos, your favorites, and more. We collect this information to provide you with the content need. At the same time, in order to better understand our users, we use this information to analyze your video viewing preferences, etc., in order to make real-time recommendations of better videos and advertising content and services you may be interested in.

• Log data

We will automatically collect log data about your use of LOKLOK services, which may be obtained using cookies, web beacons, log files, programming scripts, e-tags, or any other means. For further information on how we use cookies, please see our Cookie Policy.

• Location information

We collect location information when you use our services in order to perform useful functions such as recommending better video and advertising content in your area. We may use IP addresses to infer your approximate location.

3. Information from third parties

We may collect personal information about you indirectly from third parties, and the information we collect from third parties includes:

(1) Third party account information: If you use a third party platform account (e.g. Facebook/Google/Apple ID, etc.) to log in to our services, we will obtain your account information (including name, avatar, cell phone number, email address, etc., subject to your authorization) from the third party platform in order to create or log in to your LOKLOK account, to provide the services enjoyed by logged-in users, and to protect your account security.

(2) Third-party payment institution information: If you purchase our VIP services, other paid content, etc., the third-party payment service providers we cooperate with (such as Apple pay, Google pay, MasterCard, etc.) will provide us with your payment information or payment information updates for the purpose of verifying your payment status and providing you with purchased services smoothly; please be informed that we only collect your purchased product information, payment record number and channel ID, and do not collect any of your bank card account number, payment password or other payment information.

(3) Information obtained from publicly available sources: such as public government data, public data on social media platforms, etc.

(4) Information obtained from other sources.

You are aware that we cannot and will not access to your personal information collected by third parties without authorization. If we need to collect your personal information indirectly from a third party for business cooperation, we will ensure the lawful collection and use of information from multiple levels and in multiple ways: (1) we will take measures, including but not limited to agreements, to ensure that the third party has obtained your consent or collected your personal information within the scope permitted by relevant laws and regulations; (2) we (or the third party) will clearly indicate to you the source, type, purpose of use, manner and business function of such personal information, and the scope of authorized consent (if the manner and scope of use exceeds the scope of your original authorization, we will obtain your consent again); (3) we will require the third party to make a commitment to the legality of the source of personal information in the agreement, etc., and if the third party has violations, we will explicitly require the other party to bear the corresponding legal responsibility.

1. Use of Personal Information

According to the different types of information, we may use the information collected in your use of LOKLOK services for the following purposes:

(1) To conclude an agreement between us and you, for agreement needs and to implement the agreement between us and you;

(2) To provide, handle, maintain, develop, and improve LOKLOK services (including film and television content);

(3) To provide personalized recommendation services (including film and television content);

(4) Evaluate your applications (if relevant) and respond to your questions, inquiries, feedback, or disputes;

(5) To handle your registration and login requests;

(6) Your contact information provided by you during the use of LOKLOK services or collected by LOKLOK may be used by us to contact you or send security verification messages to you during operations.

(7) To monitor, prevent or investigate any fraud, abuse, security risks and technical issues that include threats to LOKLOK, you or the public, in order to protect your accounts and systems, and improve the security and reliability of LOKLOK services;

(8) For market research and trend analysis, comprehensive statistics, data analysis, processing and investigation related to LOKLOK services. In order to use your information for the above purposes, we use different technologies to process the information. We will seek your prior consent when using your information for purposes not covered by this Policy.

1. Cookie Policy

Cookies are small text files containing a string of characters that are sent and stored (usually encrypted) on your computer, mobile device, or other device when you log in and use a website or other web content. There are other technologies which can be used for similar purposes as cookies, such as web beacons, proxies, embedded scripts, etc. In this policy, we refer to all such technologies collectively as “cookies”. Normally, we will use cookies to collect your personal information when you register, log in and use our services, such as your visiting habits, your browsing information, and your login information.

We mainly use cookies to:

Simplify operation steps (e.g., to keep you logged in, etc.).

Protect your account information and the security of our products.

Record your settings preferences.

Recommend content to you that meets your personal needs and interests.

Improve product experience for our users.

Analyze your product usage in order to improve our services.

You can manage or delete cookies that have been stored on your computer, mobile device, or other device through the relevant functions of your browser or device. Some of our services can only be implemented using cookies. If you refuse or delete our cookies, you may not be able to normally use our services or obtain the best service experience through our services. To some extent, this may also affect our ability to protect your information and keep your account safe.

1. How We Share and Disclose Your Personal Information
2. Sharing Your Personal Information
3. When you share your information

LOKLOK’s services let you share your personal information or other information with third parties (including unspecified audiences). The information you share to a third-party application is controlled by the third party and is governed by its terms of service and privacy policy. If information is leaked or used due to your sharing behavior, this has nothing to do with us, and you need to bear the corresponding legal responsibility yourself.

2. When we share your information

We generally do not share your personal information with third parties. In one or more of the following circumstances, we will share your personal information with the following third parties in accordance with the legal requirements of your jurisdiction:

2.1 You request for your information to be shared, or we obtain your prior consent to share;

2.2 We share your information due to legal or regulatory requirements

(i) In some situations, in accordance with legal provisions and regulatory requirements, we may share your personal information with third parties (such as judicial authorities, law enforcement agencies, government agencies or other similar third parties). We do this in order to protect you, our legitimate rights, and interests, and to protect social and public interests, property, or security from damage.

(ii) In some cases, only by sharing your personal information can we carry out the functions of our services, or provide the services you need, or deal with controversies or disputes related to you;

(iii) We may share your personal information in accordance with the relevant agreements signed between you and us (such as online agreements, platform rules, etc.) or legal documents;

(iv) The information we share is de-identified information, and the third party who accepts the information cannot re-identify the identity of the information subject, or the personal information was disclosed by you to society, or we collected it from legal public channels;

(v) Other circumstances stipulated by laws and regulations and required by regulatory authorities.

2.3 Third parties in connection with certain transactions

In the event of mergers, acquisitions, restructuring, division, bankruptcy, asset transfer or similar transactions, your personal information may be transferred as such part of the deal. We will notify you and require the new owner to abide by and perform all content of this Privacy Policy (including the purpose and rules of use, safety protection measures, etc.).

1. Disclosure of Personal Information
2. Disclosure of personal information

Except for necessary disclosure based on reasonable grounds such as legal requirements as required by a court decision or other legal procedure, or by a relevant government agency or legally authorized organization, we will not publicly disclose your personal information. If it is necessary for us to make public disclosure for reasonable reasons, we will inform you of the purpose and type of the information to be publicly disclosed before public disclosure, and we will make public disclosure only after obtaining your authorization and consent.

Please note that, even if we have obtained your authorization and consent, we will only publicly disclose your personal information for legal, legitimate, necessary, specific, and clear purposes, and try our best to de-identify the personal information in the publicly disclosed content.

III. How We Store and Protect Your Personal Information

1. Storage of Personal Information
2. Storage location: Currently, LOKLOK's data is stored in Singapore. You understand and agree that, under the terms and conditions as stated in this Policy, we may transfer and store your personal information in the said data center in accordance with applicable laws. Although the data center location may have different personal information protection standards than your jurisdiction, we will do our best to protect your personal information in accordance with stricter standards, and do our best to avoid the risk of your personal information being leaked.
3. Storage period: Generally speaking, we store your personal information only for the shortest period necessary for the purpose of providing our services. After the above storage period expires, we will delete or anonymize your personal information in accordance with the requirements of relevant laws and regulations. If we shared your information with a third party, we may also require the third party to delete or anonymize your personal information. However, we may change the storage period of information to meet the requirements of laws in the following cases:

• In order to comply with applicable laws and regulations;
• In order to comply with a court judgment, court order or other legal processes;
• In order to comply with the requirements of relevant government agencies or legally authorized organizations;
• We have reason to believe that we need to comply with relevant laws and regulations;
• The purpose is reasonable and necessary to implement the relevant service agreement or this Policy, to safeguard social and public interests, and to protect the personal and property safety or other legitimate rights and interests of us, our affiliates, our partners, other users, or employees. When our products or services cease operation, we will notify you in the form of push notifications, announcements, etc., and delete or anonymize your personal information within a reasonable period.

1. Protection Measures for Personal Information

We have adopted industry-standard security technology measures and supporting organizational structure and management systems and other multi-level protection measures to protect your personal information security. This minimizes the risk of your information being leaked, damaged, misused, accessed without authorization, or disclosed or altered without authorization.

1. Technical measures for data security

LOKLOK takes information security very seriously, and we work hard to protect your information from improper use or unauthorized access, use or disclosure. We will take appropriate security measures and technical measures in line with industry standards to store and protect your personal information.

2. Handling security incidents

For security incidents such as leaks of personal information, we will launch contingency plans to prevent security incidents from expanding. In the event of user information security incidents (leaks, loss, etc.), in accordance with the requirements of laws and regulations, we will inform you immediately on: The basic information and possible impact of the security incident.

Measures we have taken or will take to handle the incident.

Suggestions on how you can individually prevent and reduce risks.

Remedial measures for you, etc.

We will promptly use reasonable and effective ways to release the announcement.

Please be aware and understand that the Internet is not an absolutely secure environment. Despite having taken the above protective measures, we cannot fully guarantee or ensure the security of our services themselves or any information you provide to us. If your personal information is leaked, it may affect your personal safety and the safety of your property. If you find that your personal information has been leaked, please contact us immediately so that we can take appropriate measures to protect your information security.

1. Your Control over Personal Information

You have control over your personal information on our services in several ways, and this section describes the primary control you have over your personal information when using LOKLOK services. Your rights include but are not limited to:

(1) Access Rights

You have the right to query or access your personal information related to our services, including:

Account information: You can log in to your personal account at any time through the relevant product page to access the personal information in your account;

Usage information: You can check part of your usage information at any time through relevant product pages, including: favorites records, viewing history, offline download records, etc.

(2) Right to Correct or Modify

You have the right to correct or modify some of your personal information in our services according to the operation guidelines and settings provided on the product function page. You can also directly contact us to correct or modify your relevant data.

(3) Right to Delete

You have the right to delete your personal information from our services. You can delete some of your personal information either online by yourself through our product operation guidelines and settings, or you can apply to us for deletion. For example, you can directly click ‘Me - Viewing History’ in the product to delete your viewing history.

If we have collected, used, or shared your personal information in violation of laws and regulations or our agreement with you, you may directly make a request to us to delete your personal information or require us to notify a third party to delete your personal information, except if your information has been anonymized or laws and regulations provide otherwise.

You understand and agree that: When you delete or we assist you to delete relevant information from our services, we may not be able to immediately delete the relevant information from our backup system due to applicable legal and security technology restrictions. In this case we will securely store your personal information and isolate it from any further data processing. This information will be deleted or anonymized once the backup system is updated.

(4) Right to Withdraw Consent

If you want to change the authorization scope of relevant consent and information, you can modify it through your hardware device or handle the operation in the settings interface for the relevant feature in our service. You may also permanently revoke our full authorization to continue collecting your personal information by deactivating your LOKLOK account. When you cancel authorization to collect personal information, we will no longer collect such information, and we will no longer be able to provide you with the corresponding services described above.

(5) Right to Limit or Refuse Processing of Personal Information

If your jurisdiction has laws regulating such rights, you have the right to request us to limit the processing or refuse to process part of your personal information. We will handle your request based on your specific situation and in accordance with the laws.

If you encounter any problems while exercising the rights mentioned above, you can contact us through the contact details provided in this Policy. After verifying your identity, we will help you resolve your problem within a reasonable period of time or within the time stipulated by the laws of your jurisdiction, except as otherwise provided by laws and regulations or otherwise agreed in this Policy. Besides the rights stated above, if the laws of your jurisdiction give you other rights with regards to personal information, we will still do our best to ensure the implementation of such rights.

1. Protection of Minors

You must be at least 18 years old to use LOKLOK’s services.

We attach great importance to the protection of minors' personal information. Age definitions and privacy protection rules for minors vary from jurisdiction to jurisdiction. If you are 18 years of age or older, but are still a minor under the laws of your jurisdiction, you should read this Policy under the guidance of your guardian, and your guardian must agree to this Policy. You may only submit your relevant personal information after obtaining the consent of your guardian. Please be aware, due to the characteristics of the Internet and users' right of anonymity on the Internet, it is difficult for us to individually verify the authenticity of your guardian's consent. Therefore, if you are a user in the abovementioned situation, please be sure to obtain the consent of your guardian.

In the table below, we have listed the minimum age limits for relevant countries:

1. About this Policy
2. Scope of Application

This policy applies to the LOKLOK app, whether you are a browsing user (visitor) or logged in as a registered user. Please note that this policy does not apply to the following situations:

Our services may include or link to products and/or services provided by third parties. When this happens, we will notify you, or label such products and/or services with "third-party products", "third-party services" or similar expressions;

Other products and/or services not provided to you by LOKLOK.

2. Updates to this Policy

We may update the terms of this Privacy Policy from time to time to reflect innovations and developments in LOKLOK's business model and technology capabilities. Such updates form part of this Privacy Policy and shall take effect immediately after update. By continuing to use our Services, you indicate that you have fully read, understood, and agree to be bound by the updated Privacy Policy. We recommend that you review this policy each time you use our services.

2. Other

The headings in this Policy are intended only to ease reading and do not affect the meaning or interpretation of any provision of this Policy.

VII. Contact Us

1. If you encounter issues related to privacy protection or have any questions (including questions, complaints, suggestions, etc.) regarding this Policy when using our services, you may contact us through the following ways:

E-mail: koderjin@gmail.com

2. After receiving your question and verifying your identity as a user, we will respond to your request within the time limit stipulated by the laws of your jurisdiction. Under normal circumstances, we will generally not charge you a service fee. However, we may not be able to respond to your request under the following circumstances, except as otherwise stipulated by the laws of some countries/regions:

Requests relating to state security or national defense security;

Requests relating to public security, public health, or major public interests;

Requests relating to criminal investigations, prosecutions, and trials;

There is sufficient evidence to show that you are being subjectively malicious or abusing your authority;

Responding to your request will cause serious damage to the legitimate rights and interests of you or other individuals or organizations;

Other circumstances stipulated by laws and regulations.

In such cases, you will receive an explanation from us regarding our inability to respond to your request.

VIII. Dispute Resolution

If any court of competent jurisdiction rules/determines that any provision of this Policy is invalid, then that particular provision will be removed from this Policy, but such invalidity shall not affect the validity of the remaining provisions of this Policy. The remaining provisions of this policy will continue to be performed. The parties agree that, to the maximum extent permitted by applicable laws, this Agreement shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.

Any dispute arising out of or in connection with this Agreement (including but not limited to the performance of this Agreement) shall be settled through friendly negotiation. Either party may also submit the dispute to the Hong Kong International Arbitration Centre for arbitration in accordance with the Institutional Arbitration Rules of the Hong Kong International Arbitration Centre in effect at the time of submission of the notice of arbitration. For the avoidance of doubt, friendly negotiation is not a prerequisite for submission of the dispute to the Hong Kong International Arbitration Centre for arbitration. The arbitral decision shall be final and binding upon all parties. The place of arbitration shall be Hong Kong, and the language of arbitration shall be Chinese.